random cells from Excel 365 document fail to print

[JPH2]

No error messages. Problem first experienced with Word and Excel documents from Office 2013 but remained after upgrade to Office 365.  Printing from Word template the printer output was confined to the area of the watermark whereas printing the Excel document random cells failed to print.  Drivers up to date and I've tried rebooting.

[sandytechy20]

@JPH2

Welcome to the HP support community.

I understand that you are getting printing issues while printing from MS Office applications, I am glad to assist you.

Did you try to print from different applications like PDF, notepad and check if that prints fine?

Meanwhile:-

The issue could have been caused by the security settings changed on the user profile.

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.

Here are the steps to configure UAC settings:

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.

To turn off UAC, move the slider to the Never notify position, and then click OK.

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.