receiving an error code on printer screen, it is B8B79146. the printer is an HP OfficeJet pro 8710

[JstJonny]

receiving an error code on printer screen, it is B8B79146. the printer is an HP OfficeJet pro 8710

[Nal_NR]

Hi @JstJonny,

Welcome to the HP Support Community.

I understand that you are facing issues with the error code B8B79146.

I would like to assist you.

• Is the printer connected directly to the wall outlet?

Meanwhile, follow the below steps to fix this issue.

Perform a power reset on the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

Update the printer firmware

From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

Swipe up on the display, and then touch Printer Maintenance.

Touch Update the Printer, and then touch Check for Printer Updates Now.

Wait while the printer checks for any available updates.

If the printer finds an update, the update installs automatically. The printer might turn off and on depending on the type of update being installed.

Try to print.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @JstJonny

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.