reinstalling drivers, 123.hp set up can not find the printer IP

[mgcnc]

received Driver Unavailable message, unistalled and reintalled printer then followed directions on other posts to change file names in w32x86 and x64 folders.   went to 123.hp.com to reinstall drivers and it can not find the printer IP even after manually entering it.  wireless is working

[Raj1788]

@mgcnc

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected?  (Wired or wireless)

Do you get any error message?

Make sure the printer and the computer are connected to the same computer?

Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Keep me posted,

Have a great day!

Cheers:)

[mgcnc]

Thanks for the help, but this did not work.  The IP address is not being recognized and therefore I can not reinstall drivers.  Have double and tripled checked it.  It is a wireless connection and all other devices are working fine on the network,  per the touch screen on  the printer, it is connected as well.

[Raj1788]

@mgcnc

Thanks for the reply,

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c029191...

Restart the printer.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[mgcnc]

Used different browsers and none of them recognize the IP address.  Thanks for trying

[Raj1788]

@mgcnc

Appreciate all your time and efforts.

I have sent you a private message, to contact HP Phone support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!