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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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Flag Post

remove pin to email

HP Recommended
officejet 6978
Microsoft Windows 10 (64-bit)

remove pin for scan to email

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@fangohang1, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to Scan > Scan to Email section
  5. Set 'To' as Blank and set 'From' as Default From.
  6. Click Edit for the active profile and ensure the Security PIN is blank.
  7. Save the settings and try scanning.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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New member
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Message 3 of 4
Flag Post
HP Recommended

My EWS scan section does not have a scan to email section.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@fangohang1

 

This might require remote access to the computer to fix the issue.

I request you to talk to HP's support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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