scan function

[JanHB]

I just bought a brand new HP all in one 9010e. (April 2025). And now I face this scan problem:

 I installed the wifi connection on the printer. All well. And I connected my Windows 11m Office 365 laptop to the printer. Printing is fine.

But the scan function does not work. I already tried to update the entire software. But in HP smart, the scan function 'is currently unavailable'.  It seems that the software of HP on the laptop can not find the officejet. How is this possible? Why can I print just fine, but is HP Smart, which is as I understand the only way to make scans, unable to find the Officejet 9010e?

[Garp_senchau]

@JanHB, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Also, refer to these guides: 

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

Resolve scan quality problems on HP printers | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[JanHB]

Dear Garp, thank you very much for your quick reply. Unfortunately, this did not work.  I started thinking that he problem probably had to do with my prior HP 9020 OfficeJet All-in-One. So what I next explored was deleting all the different bits of software of HP on my laptop. And then installing all the new software items of HP. And finally installed separately HP Smart. And now the scan function works. 

I like the technical capabilities of HP's 9020 and 9010 series. However, the separate software for scanning, by way of HP Smart, is overly complicated. One simple IT solution for printing and scanning would be much better. Anyway, my problem is solved. Thank you very much for your attention.

[Garp_senchau]

Hey @JanHB,

Thank you for your response

Glad to hear your issue is resolved, and thank you for your feedback. We understand HP Smart can feel overly complex, and we’re always working to improve the experience.

Take care and have a good day. 

Regards,