scanner error 23

[MFP281fwd]

I have a new M281fw, but it always error with "error 23" and tried switch off unplug method. It works for two to three time but now the printer state with the error.

so please give me soluation

[Anand_Andy]

Hi @MFP281fwd,

Welcome to the HP Support Community

I understand you are getting an error message "Error 23"  on your Hp LaserJet Pro MFP M281fdw. Not to worry I will help you to get a resolution to resolve the issue.

The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.

Step 1: Reset the printer and check the power source

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

Press the Power button to turn on the printer, if it is not already on.

With the printer turned on, disconnect the power cord from the printer.

Disconnect the power cord from the power source, and then wait 30 seconds.

If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

Reconnect the power cord to the rear of the printer, and then turn on the printer.

If the error no longer displays, make a test copy to confirm the issue is resolved.

If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

If the error still displays with a different wall outlet, continue to the next step.

Step 2: Run the Print and Scan Doctor (Windows only)

Some scan error states might be resolved by running this automated troubleshooting tool for Windows computers.

Go to HP Print and Scan Doctor to download and install the tool.

Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

Click Fix Scanning, and then follow any on-screen instructions to resolve the issue.

If the error no longer displays, make a test copy to confirm the issue is resolved.

If the error still displays, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

If this turns out to be a hardware malfunction after all the troubleshooting we have done, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: Click here for more details on how to access the private messages on HP Forums

 Hope this helps! Keep me posted. 

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