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‎07-26-2024 08:36 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer

Scanning was canceled from scanner

Category:
1 REPLY 1

‎07-28-2024 07:43 AM

HP Recommended

Hi @fred3006,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If the scanning process was canceled from the HP LaserJet Pro MFP M28w printer, you can try the following steps to resolve the issue.

 

Restart the Printer

  1. Turn off the Printer: Power down the printer completely.
  2. Unplug the Power Cable: Disconnect the power cable from the printer.
  3. Wait for a Few Minutes: Wait for about 2-3 minutes to ensure the printer has completely reset.
  4. Reconnect and Power On: Plug the power cable back in and turn on the printer.

Check for Software Issues

Update Printer Firmware:

  • Go to the HP Support website and enter your printer model.
  • Download and install any available firmware updates for your printer.

Reinstall Printer Drivers:

  • Open the Control Panel on your computer and go to "Devices and Printers."
  • Right-click on your printer and select "Remove device."
  • Download and install the latest drivers from the HP Support website for your printer model.

Check Scanner Settings

HP Smart App:

  • Open the HP Smart app on your computer or mobile device.
  • Select your printer and try scanning a document to see if the issue persists.

HP Scan and Capture:

  • Download and install the HP Scan and Capture app from the Microsoft Store.
  • Open the app and try scanning a document.

Check for Physical Issues

Ensure Proper Placement:

  • Ensure the document is correctly placed on the scanner bed or in the document feeder.

Check for Obstructions:

  • Make sure there are no obstructions on the scanner bed or document feeder that might interfere with the scanning process.

Reset the Printer

  1. Factory Reset:
    • Menu: Go to the printer’s control panel.
    • Setup: Navigate to the "Setup" menu.
    • Service: Look for the "Service" option and select it.
    • Restore Defaults: Choose "Restore Defaults" to reset the printer to its factory settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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