set up cartridge

[gramm57]

I just got a new HP Envy Inspire 7255e and have followed the steps to setup the printer. However, once I put the new Setup cartridges which came in the box into the printer, I got an error saying the cartridge could not communicate with the printer.
 I have new HP 64 cartridge which I tried using, and the printer detects them, but says I must use setup cartridges to finish the setup.  HELP

[Nal_NR]

Hi @gramm57,

Welcome to the HP Support Community. 

I'd like to help!

Restore factory defaults (printers with touchscreens)

Restore the printer to factory default settings from the touchscreen settings menu.

1. On the printer control panel, touch the Setup icon , and then touch Printer Maintenance.
2. Touch Restore, and then touch Restore Factory Defaults.
3. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore factory defaults (printers without touchscreens)

1. Open the cartridge access door.
2. Press and hold the Power button and Wireless button for three seconds.
3. Wait for 20 seconds for the printer to reset.

Remove the printer from the HP Smart app

Remove your printer in HP Smart.

1. Close the HP Smart app, and then reopen it.
2. Right-click or long-press the printer icon, and then click Hide Printer or Forget Printer.

Restart setup process using HP Smart

Set up your printer using the HP Smart app.

1. Open the HP Smart app.
2. Click Add Printer or to find your printer.
3. Follow the on-screen instructions to set up your printer.
4. If you are unable to complete the setup, restart the HP Smart app, and then try again.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Johnharper241]

To set up a cartridge in an HP printer, please follow these general steps:

1. Ensure that your HP printer is powered on and connected to your computer or network.

2. Open the printer cover or cartridge access door. The location of the cartridge access door may vary depending on your HP printer model.

3. Wait for the printer carriage to move to the center of the printer or into a cartridge replacement position. The carriage is the part of the printer that holds the cartridges.

4. Locate the cartridge that needs to be replaced. Most HP printers have separate cartridges for black and color ink.

5. Before opening the new cartridge package, gently shake it a few times to evenly distribute the ink inside.

6. Remove the new cartridge from its packaging. Be careful not to touch the electrical contacts or ink nozzles on the cartridge.

7. Remove the protective tape or plastic covering from the new cartridge. This tape or covering needs to be removed before installing the cartridge.

8. Hold the cartridge by its sides, with the contacts facing the printer, and slide it into the empty slot. Make sure it is firmly seated and properly aligned.

9. Close the printer cover or cartridge access door.

10. Follow any prompts or instructions that appear on your computer screen or the printer's display. Your printer may require you to align the cartridges or perform a calibration process.

11. Once the setup is complete, you should be able to print using the newly installed cartridge.
    Regards,
    John