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HP Recommended
Officejet 9010
Microsoft Windows 10 (64-bit)

I can not access the microsoft store on my laptop

On my I phone I can not set up the printer because I do not have a password

1 REPLY 1
HP Recommended

@eric5sandberg 

Hello,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.

I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

Please use the Full drivers and software to HP OfficeJet 9010 All-in-One series to installing your printer.

I remain at your disposal in case of need.


Best regards,:Wink:



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