setup printer without setup cartridges

[PonyDoc]

Error message; Please use setup cartridges; 

Unit has been in service for awhile; how do I get past this error without setup cartridges.

[Jeet_singh]

@PonyDoc,

Welcome to HP Support Community!

Let's try to remove the ink cartridges from the printer and then perform a Hard reset. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then check if it works.

If the issue persists, I would suggest this could be a possible hardware failure with the printer. However, there is no harm in trying to perform a reset on the printer. 

We are going to provide you some additional steps via PM that are specific related to your product model.

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,