since signing up for instaink yesterday my printer wont print. it will print a test page.

[benegraham]

signed up for instaink yesterday and printer wont print at printer except for test page and by smartphone.

[A4Apollo]

Hey there! @benegraham, Thanks for stopping by the HP Support Forums!

I understand after signing up for instant ink you have issues printing from the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to print using a USB cable?

Are you able to make a copy from the printer?

Have you replaced the router recently?

Please share the operating system or image you are running on your device to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Disable and enable web services on the printer and check if it helps.

Try the steps recommended below.

Uninstall the printer software from the root level on your PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Also, update the printer firmware and check if it helps.

Also, I'd suggest you assign a manual IP address and also disable the IPv6 on the printer. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Also, If the issue persists please try the steps recommended below.

Restart the computer, printer, and router to resolve any error states present during the printer setup.

   note:

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing. 

1.Disconnect the power cord from the router.

2.Turn off the printer.

3.Close all running programs on your computer, including the HP software installation window, then shut down the computer.

4.Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5.Turn on the printer.

6.Turn on the computer.

7.Try installing the HP driver and software again.

Refer this article to further troubleshoot printer offline issues. Click Here

If the issue still persists after trying out the steps. Please share few details through a private message, so I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Printer serial number-

Let me know if this helps!

Have a great day ahead! 🙂

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