slanted ghost printing

[edsicotte]

the text on the first and last 1/4 inch of each line double prints with the second print being at an angle to the line of text.  photo included for reference. I ran two cartridge alignment test and one cartridge cleaning test which came back successful and with no issues. I am printing wirelessly from an iPhone.   This is a brand new device bought yesterday. The printer worked perfectly yesterday. This is only the second time I have used it.  I would appreciate any assistance. 

[asmita6658 · Accepted solution]

@edsicotte

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the print quality.

Don't worry, I'm here to help! To better assist you - Are you experiencing the same issue while making a copy as well? 

Let's try these steps -

Open and close the ink access door. If the issue still persists, try the steps mentioned below -

Solution# 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Solution# 2 Update the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!