smearing and bottom half being printed twice

[Milo_Mak]

it looks my magenta and yellow are smearing slightly on my prints.

also the bottom part of the printed page seems to be duplicate dand fudged

[Sneha_01]

Hi @Milo_Mak,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing two separate issues with your prints: smearing of magenta and yellow ink and duplication of the bottom part of the printed page. Here are some steps you can take to troubleshoot and resolve these issues:

Smearing of Magenta and Yellow Ink:

Check Ink Levels:

• Ensure that the magenta and yellow ink cartridges have sufficient ink levels. Low ink levels can sometimes cause smearing or streaking.

Clean Printhead:

• Many printers have a built-in printhead cleaning utility. Use this feature to clean the printhead and clear any clogs or dried ink that may be causing smearing.

Check Paper Type:

• Make sure you're using the correct type of paper for your printer. Using incompatible or low-quality paper can sometimes lead to ink smearing.

Adjust Print Quality Settings:

• If your printer allows it, try adjusting the print quality settings to a higher quality option. This can sometimes improve print clarity and reduce smearing.

Inspect Printer Components:

• Check the printer's rollers and other internal components for any debris or buildup that may be affecting print quality. Clean these components carefully if necessary.

Duplication of Bottom Part of Printed Page:

Check Paper Alignment:

• Ensure that the paper is loaded correctly in the paper tray and that it's aligned properly. Misalignment can sometimes cause the printer to print the bottom part of the page twice.

Check Paper Size Settings:

• Make sure that the paper size settings in both your printer's settings menu and the software you're printing from match the size of the paper you're using. Mismatched paper size settings can cause printing errors.

Update Printer Drivers:

• Make sure you have the latest drivers and firmware installed for your printer. Outdated drivers or firmware can sometimes cause printing issues.

Perform a Printer Reset:

• Try performing a reset on your printer to clear any temporary issues or errors. Refer to your printer's manual for instructions on how to perform a reset.

Check for Software Issues:

• If you're printing from a computer, try printing from a different program or device to see if the issue persists. This can help determine if the problem is with the printer or the software you're using.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support