solution for printer error

[phirisavar]

I am getting an error message that printer cannot print documents even though the printer is ready and available

[Sneha_01]

Hi @phirisavar,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP ENVY Pro 6455 All-In-One Printer indicates that it cannot print documents even though the printer status is ready and available, it could be due to several reasons. Here's a checklist of troubleshooting steps you can follow to resolve this issue:

Check Connection: Ensure that the printer is properly connected to your computer or network. If you're using a USB connection, try using a different cable or port. For wireless connections, make sure the printer is connected to the right network.

Restart Devices: Sometimes, simply restarting your printer and computer can resolve the issue. Turn off both devices, wait a minute, and then turn them back on.

Check Printer Status: Make sure there are no error messages on the printer's display, such as low ink or paper jams. Resolve any issues indicated.

Update Printer Drivers: Outdated or corrupted printer drivers can cause printing problems. Visit the HP website, find the latest drivers for your HP ENVY Pro 6455, and install them.

Clear Print Queue: A stuck print job in the queue can prevent further documents from printing. Clear the print queue by opening the printer window on your computer, selecting the stuck jobs, and deleting them.

Set as Default Printer: Ensure your HP ENVY Pro 6455 is set as the default printer. Go to the Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac), and set it as the default.

Print from Another Program: Try printing from a different application to see if the issue is with a specific program.

Check Ink Levels: Low ink or toner can also be a reason for printing issues. Check your printer's ink levels and replace cartridges if necessary.

Run Printer Troubleshooter (Windows): If you're using a Windows PC, you can run the built-in printer troubleshooter. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer > Run the troubleshooter.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support