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squeaky printer

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hp officejet pro 6978
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my hp 6978 officejet pro squeaks   does this require spraying electronic cleaner in it?

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@brex

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. If your printer has a battery, remove the battery.

  3. Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  5. If the carriage on your printer has a latch, make sure it is closed.

  6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  7. Close the carriage access door.

  8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20       thank you   that fixed the problem

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@brex

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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