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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- squeaky printer
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12-28-2020 06:18 PM
my hp 6978 officejet pro squeaks does this require spraying electronic cleaner in it?
Solved! Go to Solution.
Accepted Solutions
01-10-2021 10:12 AM
Welcome to the HP support community.
Check for obstructions in the carriage path
-
With the printer on, disconnect the power cord from the rear of the printer.
-
If your printer has a battery, remove the battery.
-
Open the door to access the carriage inside of the printer.
Examples of carriage access doors
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Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Example of a printer with debris in the carriage path
-
If the carriage on your printer has a latch, make sure it is closed.
-
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
-
Close the carriage access door.
-
Reconnect the power cord to the rear of the printer, and then turn the printer on.
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-10-2021 10:12 AM
Welcome to the HP support community.
Check for obstructions in the carriage path
-
With the printer on, disconnect the power cord from the rear of the printer.
-
If your printer has a battery, remove the battery.
-
Open the door to access the carriage inside of the printer.
Examples of carriage access doors
-
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Example of a printer with debris in the carriage path
-
If the carriage on your printer has a latch, make sure it is closed.
-
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
-
Close the carriage access door.
-
Reconnect the power cord to the rear of the printer, and then turn the printer on.
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-12-2021 09:25 AM
Good to know that issue is resolved.
Feel free to contact us in the future if you need any assistance.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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