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‎09-28-2021 01:34 PM

HP Recommended
Product: office jet 6958
Operating System: Microsoft Windows 10 (32-bit)

I changed my black ink cartridge and now printer won't print at all. It makes the sounds like it is printing but the paper comes out blank. The color cartridges are depleted (or almost empty) but I have it set to print only in black. I tried cleaning the print head, tried disconnecting power and restarting but neither worked. The new cartridge was in an unopened box and had a use by December 2021 date.

3 REPLIES 3

‎09-29-2021 01:06 PM

HP Recommended

@jerseyjudi

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

Do you've another black ink to see if it works? Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎09-29-2021 03:52 PM

HP Recommended

I updated. And, no I can;t copy in black either. I tried another cartridge and that didn't help. Could this be caused by  the color cartridges being out of ink even though  I have it set for black only?

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‎10-04-2021 09:45 AM

HP Recommended

Yes, it definitely could be. Please try a new color ink and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
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