stuck on configuring the printer

[jmajones]

Just bought this printer and it is been stuck on configuring the printer for over an hour. What should I do at this point?

[Kumar0307]

@jmajones, Welcome to the HP Support Community! I’m here to help.

It seems like the printer is stuck on the initializing screen. A factory reset will not work in this case. For a factory reset to work, you will have to access the home screen of the printer bypassing the error.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer or get a replacement from the place you bought it. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

For more assistance on the first-time setup, click here.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!