text droops or drops off at the end of each row

[Judy-flowers]

New HP Envy 5030 was printing fine but has just started printing text with a droop or drop off to each row.  I've checked paper tray and have tried print quality diagnostics/ re-aligning but it still happens.  Image attached to illustrate the problem.

[Raj1788]

@Judy-flowers

Welcome to the HP Community

Are you facing the same issue while making a copy?

If the copy is working fine this could be a driver issue.

If you are facing the same issue while making a copy, follow the below steps.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this link: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Judy-flowers · Accepted solution]

I tried as advised but it didn't fix the problem.  I found the HP Doctor though and that diagnosed and fixed the problem.

[Raj1788]

@Judy-flowers

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)