the door on hp officejet pro 6230 is open

[Gigliotti]

Hello,

I have a problem with another Printer officejet pro 6230, and the problem is the printer works normally but when I put to print something, shows for me this msg "the door on hp officejet pro 6230 is open".

Every thing is closed and if I try to align printheads in the HP menu, the page is printed normaly.

Someone know what's happen?

[Raj_05]

Hi @Gigliotti,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

Try the below suggestions -

Close the ink cartridge door

Make sure the ink cartridge door is completely closed.

1. If the ink cartridge access door is open, close it.

\

2. If the cartridge access door is closed and the light is Power light blinking fast, the printer is in an error state. You can then resolve by following the on-screen messages on the device you are printing from. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

Try to print. 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support
 

[Raj_05]

Hi @Gigliotti,

We have not heard from you in a while, this post is with reference to the thread you had created on HP Support Community.

I would like to know if the query that you had with your HP product was answered.  

If you have any other queries, feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

^ Alden4
HP Support