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‎04-07-2019 05:15 AM - edited ‎04-07-2019 05:16 AM

HP Recommended
Product: HP 3545
Operating System: Microsoft Windows 10 (32-bit)

I have tried the following steps .

Cleaned the contacts 

In single mode black works fine

Ordered new cartridges from HP and replaced 

I get the same error. Black works in single mode but color doesn't 

Any help will be appreciated .  I can try reseating the cables but not sure how. 

Regards 

Abraham

19 people had the same question
1 REPLY 1

‎04-07-2019 12:13 PM

HP Recommended

HI, I had the same issue with my HP Envy 4500.  It said to replace the black but actually it was the colour cartridge that was at fault. I'd already updated the software and run the diagnostic stuff recommended online.  Then, on another forum I saw to put it into mono by removing the colour cartridge.  This stopped the error message that previously wouldn't clear.  In mono print mode I used the menu  - tools option and cleaned the printhead and aligned it, then I replaced the colour cartridge.  Worked ok then.  Hope this helps, Jayne

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