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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- the globe like icon is flashing

Create an account on the HP Community to personalize your profile and ask a question
11-14-2021 12:21 PM
HI@mrmac2,
Welcome to the HP Support Community!
This condition occurs when Web Services is turned on, but the printer is not connected to the Web Services server. Use the printer Embedded Web Server (EWS) to enable Web Services, and then set up automatic printer updates to make sure your printer has the most up-to-date functionality. Periodic printer updates are required to use Web Services.
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Load plain white paper in the paper tray.
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On the printer control panel, press the Wireless
and Information
buttons at the same time.
A Network Configuration Page prints.
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Find the IP address on the page.
Figure : IP address on the Network Configuration Page
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Type the IP address into the address bar of an Internet browser, and then press Enter.
The EWS opens in the browser.
Figure : Example of an IP address in a browser address bar
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From the Home tab, click Web Services.
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Under the Web Services Settings section, click Setup, and then click Continue.
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Check both boxes to accept the terms of use and enable Web Services, and then click Next.
The printer searches for updates and then automatically prints a Web Services information page.
NOTE:
For more information, go to Setting Up and Using HP ePrint.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day!