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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- the information button keeps blinking on my deskjet 2622 pri...

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03-10-2019 12:16 PM
Thank you for posting on the HP Support Community.
Let's try these steps here:
Firstly, Printer Reset:
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
3) Wait for 60 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Next: Use the Wireless Setup Wizard to establish a wireless connection between your printer and network.
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From the home screen of your printer control panel, touch the Wireless icon
.
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Touch the Setup icon
.
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Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
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After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
The printer searches for available networks.
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Touch the name of your wireless network.
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If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.
NOTE: Type the exact network name, including any uppercase and lowercase letters.
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Type your network security password (WEP or WPA key), and then touch Done.
If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
Once the printer is connected, the blue Wireless light (or wireless icon on the menu) stops blinking and remains on.
If the printer fails to connect, print a Wireless Network Test Report for further assistance. Print the page from the Wireless, Network Settings or Setup menu. Also, you can refer to this article HP Printers - Printer is Offline (Windows)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee