the printer shows bad toner status

[swiera]

the printer has the original toner installed for 950 pages and after printing 500 pages it shows that there is practically no toner left and a message appears that the toner needs to be replaced

[Alden4]

Hi @swiera,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet MFP M140we Printer is showing a "bad toner" status despite using the original toner for only 500 pages out of the 950-page capacity, here are a few steps to try to resolve the issue.

Reset the Printer

• Turn off the printer and unplug it from the power source for about 30 seconds.
• Plug it back in, turn it on, and check if the issue persists.

Check the Toner Cartridge

• Remove and inspect the toner cartridge. Gently shake it side to side to redistribute the toner powder inside.
• Ensure that there are no obstructions or leaks. Reinstall the toner cartridge properly.

Check the Toner Contacts

• Ensure the metal contacts on both the toner cartridge and inside the printer are clean and free of any debris or toner powder. Use a soft, lint-free cloth to clean them if needed.

Update Printer Firmware

• Ensure your printer's firmware is up to date. Visit HP’s support website, download the latest firmware for your printer model, and follow the instructions for updating.

Check the Toner Level in the Printer Settings

• Go into your printer's settings or use the HP Smart app to check the toner level. Sometimes, it might show incorrect toner levels due to a bug or sensor error.

Use Genuine Toner

• Ensure you're using the correct, genuine toner for the M140we. Non-authentic or remanufactured cartridges can sometimes trigger erroneous status messages.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[swiera]

Unfortunately, after following all the tips, nothing helped

[Alden4]

Hi @swiera,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support