touch pad on envy printer intermittent

[xbluemo]

My touch pad is intermittent. Will not let me enter my router pass word. I have cleaned screen with no help.

[Echo_Lake]

@xbluemo

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, the touchscreen of your printer control panel functions intermittent, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

• Does this happen while typing the Wi-Fi password? 
• When was the last time it worked fine?

Let's try these steps to resolve the issue: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now try typing the password,

Keep me posted for further assistance, 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[xbluemo]

Sorry its taken me so long to respond.

Does this happen while typing the Wi-Fi password?  Yes

• When was the last time it worked fine?  Not sure, Have not had to put in a password for years.

Tryed all of the power suggestions with negative results. Still functions the same.The search for my router works fine, Pulls it up. I select it and the system asked for my pass word. I try to put in the first caracter a "P" after several attempts the P may come up. Somtimes 5 or 6 P's come up. They deleat pretty well although somtimes with the slightes touch all 5 or 6 P's will erace.

When I go to put in the second letter a "Q" the touchpad will not accept it. I tryed other letters at randum. Some will go in and others will not. Nothing consistant. I cant say one letter is good and one letter is bad. Almost seams like system is working or buffering in the back ground.

Need help.

[Barachiel]

@xbluemo

Thanks for the response.

It looks like you were interacting with @Echo_Lake, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

This look's like a mechanical failure with the touch-pad itself.

In this case, I'd request you to contact phone support team for further assistance. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,

[xbluemo]

 Thanks for your assistance. Looks like i have a hardware problem so I purchaced a used ENVY 110,  The touchpad workes good however the scan bar gets stuck when copying.I need to find a disassembly manual that will allow me to swap out the scanner panel or the touch pad between the them to end up with one good unit.Can you get me access to a disassembly document please?

[Barachiel]

@xbluemo

Thanks for the response.

If these printer's encounter a hardware failure, usually they are replaced, If they are under warranty. There is no user manual the replace the parts.

Regards,

[xbluemo]

That just doesnt make sence to me. If a $500 printer fails for a hardware problem your expected to throw it away???  Printers are repaired every day. There must be a ilustrated parts breakdown for an ENVY 110.  Please assist.

[Echo_Lake]

@xbluemo
Thank you for posting back.

I understand the difficulty with the problem. As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level, I will share you few details through a private message. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:https://h30434.www3.hp.com/t5/notes/privatenotespage