trying to print a 4.2 X 5.5 postcard

[gc907]

Just purchased a new printer hp6970 trying to print a stock 4.2 x 5,5 card  and I cannot find what size to select or a way to print to this card

[Dragon-Fur]

@gc907

Preparation

If the printer software is installed and functional, skip to Check Specifications - Paper Handling

If you have not yet done so, install the Printer Software.

• If the software is not on the computer, 

            OR

• If the printer software is installed and is working as expected,
• Please ignore the Uninstall portion of the process.

Hints: 

• Read through the procedure, then proceed with the steps.
• For best results, do not ignore the suggested Restart
• Procedure includes “extra” clear and clean steps for the purpose training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Printer Software - Installation

NOTE

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.
• Connect the cable when instructed to do so (toward the end of the installation procedure).

Download-Save-Install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

** Optional - Video help **

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

** Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is normally updated after the printer software is installed / functional.

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Check Specifications - Paper Handling

Index paper is manufactured to ISO standards for type of paper and weight.

This printer supports "Index" paper stock up to the weight shown in the chart.

This is important because not all card paper is made from Index paper stock; not all card paper meets the weight restrictions (that) the printer supports.

163 to 200 g/m2 (90 to 110 lb index)

Specifications > Paper Handling > Paper Tray Capacities

Tray	Type	Weight	Capacity
Input tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 225 sheets of plain paper
Photo paper	200 to 280 g/m2 (60 to 75 lb bond)	Up to 60 sheets
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 10 envelopes
Cards	163 to 200 g/m2 (90 to 110 lb index)	Up to 60 cards
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	35 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 60 sheets of plain paper (text printing)

Specifications > Paper Handling > Supported cards

Supported cards

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

note:

Load card stock in input tray only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size
Index card	101 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148 mm (4.1 x 5.8 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)
Index Card Letter	216 x 279 mm (8.5 x 11 inches)
Japanese postcard	100 x 148 mm (3.9 x 5.8 inches)

Check Custom Paper Size Support

Specifications > Paper Handling > Supported custom sizes

Supported custom sizes

To avoid paper jams and other issues when printing on nonstandard custom paper sizes, make sure the dimensions fall within the parameters listed in the following table.

Paper size	Tray 1	ADF
88.9 to 215 mm (3.5 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long
127 to 216 mm (5.0 to 8.5 inches) wide and 127 to 355 mm (5.0 to 14.0 inches) long

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Custom Paper Size Form

How to > topic Print > subject list Instructions & Settings

 Creating Custom Paper Sizes

Custom Form

1. Availability depends on printer model and software and Operating System / Version.
2. If the feature is supported, look for Custom Form setup in Devices and Printers OR in Printer Preferences.

• Devices and Printers > Print Server Properties

OR

• Printer Preferences > Print Dialog > Paper / Quality > Custom setting

Example 1

Control Panel > icon view > Devices and Printers >

Left-Click on your Printer one time to highlight >

Left-Click Print Server Properties (along the top ribbon)

Custom_Form_Index_Card_9x12

Example 2

Control Panel > icon view > Devices and Printers >

Right-Click on your Printer > If necessary, select printer from drop down menu / list

Printing Preferences > tab Paper/Quality > Custom

 Printing_Preferences_Quality-Paper_Custom_1

Depending on Printer Model / Software, changing the paper in the tray may require that the paper settings be adjusted on the printer control panel.

• Open Tray > Change Paper > Check printer control panel: “Modify” > select “Custom” > OK)

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Create Card - Print Card

Cards, like other media, might be printed using the software to create / edit the card.

For example,  

Create a Word document in the custom size (Layout). 

• Remember to mind (follow) the rules for margins - most printers will tolerate 1/2 inch (narrow) margins all around, else check the specifications for your printer margin information.
• When Printing the Word document content (File > Print), adjust the main print settings, including paper size for your card, then open Printer Properties (printer dialog); verify / adjust the settings for Media type and for Source.
• If you like, export the file to PDF and print the content using the PDF print setup and the Properties (printer dialog).

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6970 All-in-One Printer series

Dragon Document – Collection of Help, suggestions, and examples:

Printing Labels_Business-Cards_Cards

Print Labels, Business Cards, Cards, Booklet

Topics / Subjects, various, including:

• Preparation
• Labels, Cards, and Business Cards
  • Office Word
  • HP Photo Creations and Avery Templates
  • Avery Design and Print (through Windows 10) and Mac
    • Print from PDF feature
  • Avery Wizard for Word (through Windows 😎
• Printing and Printing Preferences – Notes
• Print Booklet
  • Foxit Reader - Booklet
  • Adobe Reader - Booklet
• Print on Inside of Greeting Card - Test
• Additional Help (Documents and Notes)

[RocketLife]

Hi GC.

HP Photo Creations can print four 4¼ x 5½-inch postcards on an 8½x11 sheet. You can find the templates in the Cards menu. 

The program is a free download for macOS and Windows at www.hp.com/go/hppc.

Hope this helps,

RocketLife