universal print application error

[Tiffeny80]

printing error I cant print from my HP computer.

[Garp_senchau]

@Tiffeny80, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing printing errors with your HP OfficeJet 8122e All-in-One printer and cannot print from your HP computer, follow these steps to resolve the issue:

Step 1: Restart Devices

Restart your printer, computer, and router to clear any error states.

1. Turn Off the Printer: Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and the power source.
2. Turn Off the Computer: Turn off your HP computer.
3. Restart the Router: Restart the router.
4. Reconnect the Printer: Reconnect the power cord to the printer and a wall outlet directly.
5. Turn On the Computer: Turn on your computer and make sure it is connected to the same network as your printer.

Step 2: Check Printer Connection Status

Ensure that the printer is connected to your device and has a ready status.

1. Open the HP Smart app: Make sure you are signed in to your account.
2. Check the Printer Status Icon: Verify if the printer shows a green circle icon indicating it is connected and ready to print.

Step 3: Remove and Reinsert Ink Cartridges

Reinsert the ink cartridges to ensure they are seated properly.

1. Open Cartridge Access Door: Turn on the printer, open the door to the cartridge access area.
2. Remove and Reinsert Cartridges: Wait until the carriage is idle and silent, remove the ink cartridges and reinsert them until they snap into place.

Step 4: Update Printer Firmware

Regularly update firmware to get the most out of your printer.

1. From Printer Control Panel: Touch the Setup icon, go to Printer Maintenance, touch Update Printer, and then Check Now.
2. From the HP Smart App: Click the image of your printer from the app home screen, click Advanced Settings, and under Manage, click Printer Updates and Check Now.
3. From the HP Website: Visit HP Software and Driver Downloads, download any updates listed under Firmware, and follow the prompts to update the firmware.

Step 5: Create a Printer TCP/IP Port Connection (Windows)

Use your printer IP address to create a TCP/IP port connection.

1. Find the Printer IP Address: Use the HP Smart app or the printer's control panel to locate the IP address.
2. Open Printers & Scanners: In Windows, search for and open Printers & scanners.
3. Add a Printer Manually: Click Add manually or The printer that I want isn't listed. Select Add a printer using an IP address or hostname, click Next, and follow the prompts using the TCP/IP Device option.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,