unknown source generating print command

[1kl]

C7400 Photosmart printer

Printer radomly prints

GET /DevMgmt/ProductStatusDyn.xm1 HTTP/101

HOST: localhost

GET /cmd/system/v1/status HTTP/1.1

HOST: localhost

PC shows printer out of paper error.

Wake up sleeping printer and it show out of paper error

adding paper and press ok results in the four above lines printing

Any idea what generates this print command?

[1kl]

model error...actually a C7480

[A_Gayathri]

Hi @1kl,

Welcome to the HP Support Community

I understand you are facing an issue with your C7400 Photosmart Printer says it is out of paper. Not to worry I will help you to get a resolution to resolve the issue

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here  and follow the troubleshooting steps  Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed Paper

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[1kl]

I have been out of town so have not yet been able to process your potential solution.  Hopefully, I will be able to process near the end of the first week of August.

[A_Gayathri]

@1kl,

Thank you for your reply, please try and let us know, 

[A_Gayathri]

@1kl, 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

[1kl]

The out of paper message is correct in the fact that I do not keep a supply of paper in the printer.  When I reload the paper the meeage clears and the printer prints the lines

GET /DevMgmt/ProductStatusDyn.xm1 HTTP/101

HOST: localhost

GET /cmd/system/v1/status HTTP/1.1

HOST: localhost

The "command to print" activates the printer and is supplied from an unkonwn source.  I did the power drain per your instructions.  The HP wesite goes to step 1 "Identify" but does not proceed beyond that step which if I assume corectly means there is no firmware update available.  (Interestingly the country or region identity is India)

So my question remains, "What generates the command for the printer to print the above four lines of text?"

[A_Gayathri]

@1kl,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!