unspecified problem with printer

[S-J1]

The message is "There is a problem with the printer or ink system. " That is all, except for turn it off and back on, which I have done multiple times, along with unplugging it.   This happened after I replaced an empty cartridge.

[Pallipurath]

Hi @S-J1,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that there is a error message says problem with the printer or ink system. I would request you to please follow the below steps in order to get it fixed.

Verify the Printer is Level:
 

• Ensure the printer is on a flat and stable surface. Use the "round object roll test" by placing a small round object, like a ball or marble, on top of the printer. It should not roll to ensure the printer is level.

Check Ink Supplies:

• Access the printer's Embedded Web Server (EWS) by typing the printer's IP address into a web browser.
• Check for any ink supplies indicating an error.

Remove and check these supplies; replace any that is empty. Reinsert those that are not low.

Replace Ink Supplies.
 

• If the error persists after checking, remove all the ink supplies from the printer.

Replace them with new, genuine HP ink supplies.
 

Important Tips:

• Ensure you are using genuine HP cartridges.
• When removing and reinserting cartridges, do so gently to avoid damaging the components.

I hope this helps.
 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Regards

Pallipurath.

[Pallipurath]

Hi, 

We did not hear from you after I replied to your post that you had created on the HP Support Community. 

This is a follow-up to know if the issue that you were facing with your HP product has been resolved. 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way!  

  

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation.  

  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 

  

Take care, and have an incredible day ahead!  

  

Best regards, 

Pallipurath

[S-J1]

Thank you for this reply.  However, it appears that the ink cartridge I recently installed has a faulty ink sensor.  I will be trying to contact HP to replace it.

[Hawks_Eye]

You are Welcome @S-J1 

Thank you for sharing this update. I appreciate the effort you’ve taken to narrow the issue down to the cartridge itself—it makes the next step much clearer. 

Keeping your purchase details handy when you contact HP will help ensure the replacement process goes smoothly.

Regards,

Hawks_Eye