warning light ! symbol

[mk808]

Any help will help the situation, Thank you.

Printer has not been used for several months, it has been sitting for a while and moved often??? Since powering up warning light as been on, this symbol !. With accessible solutions we have tried still the ink cartridge is stuck on the right side and will not move unless manually moved. There are no paper jams and new ink cartridge has been replaced. Pleas let me know if anyone is able to help. Thank you in advance.

[sandytechy20]

@mk808

Welcome to the HP support community.

I understand that the carriage is stuick on the right side, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.