web access test server fail

[Tanjaaaaaaa]

Hello - web access test results show test server fail.  How do it fix it?

[Raj_05]

Hi @Tanjaaaaaaa,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet 4650 All-In-One Printer is showing a test server fail message during a web access test, it indicates an issue with the printer's ability to connect to the test server. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Check Network Connection:

• Ensure that your printer is properly connected to the same network as the test server.
• Verify that the Wi-Fi or Ethernet connection is stable.
• Restart your router to ensure a fresh connection.

Printer Restart:

• Turn off your printer, wait for about 10-15 seconds, and then turn it back on.
• Allow the printer to complete its startup process.

Network Configuration:

• Confirm that your printer is using the correct network settings (SSID, password, etc.).
• Access the printer's control panel or web interface to check and update the network configuration if necessary.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP support website.
• If updates are available, follow the instructions provided by HP to update the printer's firmware.

Firewall/Antivirus Settings:

• Ensure that your firewall or antivirus software is not blocking the printer's access to the test server.
• Temporarily disable the firewall or antivirus and run the web access test again.

Proxy Settings:

• If you are using a proxy server, ensure that the proxy settings on the printer are configured correctly.

Printer IP Address:

• Check the printer's IP address to confirm it is on the same subnet as the test server.
• Reconfigure the IP settings if needed.

Reset Network Settings:

• Some printers have an option to reset network settings. Refer to the printer's manual to find the instructions on how to perform a network reset.

Remember to consult your printer's manual for specific instructions on accessing settings and performing troubleshooting steps. If you don't have the manual, you can usually find it on the HP support website by searching for your printer model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[Tanjaaaaaaa]

Thank you.  How do I do the following or where can I find instructions on how to preform these?  I no longer have the manual 

how do I determine which network the test server is connected to?

Not sure how to confirm that your printer is using the correct network settings (SSID, password, etc.). Access the printer's control panel or web interface to check and update the network configuration if necessary

Ensure that your firewall or antivirus software is not blocking the printer's access to the test server. Temporarily disable the firewall or antivirus and run the web access test again.

Printer IP Address: Check the printer's IP address to confirm it is on the same subnet as the test server. Reconfigure the IP settings if needed.

[Raj_05]

Hi @Tanjaaaaaaa, 

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support