when you have a chat about an issue and they say we will get back to you does anyone actually ever.

[nosbigdrew]

on set up the printer will not accept the heads that have been sent, ive spent ages on chat and all I get is the heads are faulty we will arrange for someone to get back to you about it and as of yet no one has. which id never bought the printer 

[Jerry_57]

Hi @nosbigdrew,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Could you elaborate on the issue for better understanding?

Please help us with the serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support