white lines when printing

[Linda0817]

I have been getting white horizontal lines across my pages when printing. Cleaned printheads several times. Papers come out great during this printout, then when i go to print again the same thing happens over and over again. Replaced cartidges. This is my second printer, same problems. Warranty expired in July.

[sandytechy20]

@Linda0817

Welcome to HP forums, I see that you are getting vertical lines while printing.

• Which application are you trying to print from?
• Did you try to print from a different application and check?
• Which operating system is installed on the computer to which this printer is connected?
• Try to make a copy and check if the issue persists.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[Linda0817]

I am currently operating OS Sierra 10.12.6

i have tried printing from Web Pages, Power Point, PDF Files, Word Docs

i have tried making photo copies

This happened to me with my first printer after about 2-3 months, It was replaced and now 3 months after warranty expired same problems happening.

[senan6806 · Accepted solution]

@Linda0817

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out. 

Power resetting the printer, cleaning the ink cartridges, paper feed rollers and updating the printer firmware may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 3 from this document.

5) Clean the paper feed rollers, refer to step 3 from this document.

6) Plug the power cord back into the printer

7) Wait for the printer to turn on completely, then install the ink cartridges.

😎 Download and update the printer firmware from here.

9) From the printer control panel, open the Setup  menu.

10) Open the Printer Maintenance or Tools menu.

11) Touch Clean Page Smears or Clean Smear.

12) From the printer control panel, open the Setup  menu.

13) Open the Printer Maintenance menu  or Tools menu.

14) Touch Clean Printhead.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Linda0817]

Cleaning the paper feed rolls seemed to have helped for now. !! Fingers crossed this was the issue!!

[senan6806]

@Linda0817

Glad to hear that the issue is resolved.

If you need any help, feel free to reach out to us.

Have a great day!