why can't i print pdf files

[adel4319]

I have an Office jet5258 printer and I can`t print PDF files when I hit print it is

printing blank pages

[A_Gayathri]

Hi @adel4319,

Welcome to the HP Support Community

I understand you are facing an issue can't i print pdf files with your HP Office jet5258. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS),  HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

If the issue persists, then please follow the steps mentioned in this document: HP Printers - Cannot Print PDFs

Hope this helps! Keep me posted. 

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