why does my deskjet 3632 always say offline on windows 11 works fine on windows 10

[dogmom60]

why does my deskjet 3632 work fine with windows 10 computer but doesnt work with new computer that is running windows 11? It always says offline when it's not WHY?

[Kumar0307]

@dogmom60, Welcome to the HP Support Community! I’m here to help.

To assist you better, does it say offline on the HP Smart app?

Kindly reinstall the app from Microsoft Store and check if that helps.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by printing a network config page. Refer to this document. 
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Open File > Print

Hope this helps! Let me know how it goes. 

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Have a great day!