will not restart after unplugging

[jefjon]

I was getting a continuous paper jam message with nothing stuck in the printer and went to trouble shooting.  The second step suggested unplugging while the power was still on wait 15 seconds and then plug back in. Now the power buttion is flashing and will not respond to pressing.  any ideas?

[asmita6658 · Accepted solution]

@jefjon

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer is not responding.

Don't worry, I'm here to help! Let's try these steps -

Solution# 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Solution# 2 Update the printer's firmware - 

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Let me know how that goes.

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Have a great day!