won't print color

[sfsarah]

I have a new HP Envy 4520 printer. I can't get the color to print. The test page prints color fine. All cartridges are good and in place. I have a Mac running OS X 10.5.9.  I have looked in all the settings I see and can't find the answer. Thanks!

[DavidSMP · Accepted solution]

Hi @sfsarah,

Thanks for reaching out. Good day! 🙂 I reviewed the post about the new printer not printing in color on your MAC computer. I will be delighted to assist you with this. 🙂

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Has it printed in color before?
• Did you try to make a few copies in color directly from the printer?
• Have you replaced the color cartridge and checked again?
• Is it a wireless, wired or USB connection?

For now please try to make a few copies directly from the printer. If it fails to copy, then please contact Hp phone support to get the printer replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If it copies fine, please try all the steps from this document: http://support.hp.com/gb-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c0471007... to try and resolve the issue.

If this does not do the trick for you, please reset the mac printing system from this link: http://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/document...  and add the printer from the steps mentioned in the link. That should do the trick for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[sfsarah]

Thanks for the help.  Resetting the stystem seems to have done the trick.  It did scan ok in color earlier, and it printed a test page in color so I was pretty sure it wasn't the cartridges which, of course, haven't really .been used yet. Good to have this solved.  Thanks.

[johnvanmeulen]

My printer is HP Color Laser Jet CM1312nfi MFP. It always has printed in color. I think that a windows up date made the change. I already have updated my driver.

A Copy direct from the printer is in color.

What can i do to fix the problem?

[AgnesCecilia]

Did You find a solution to Your problem? After reinstalling my HP Envy all-in-one-series 5540 the same thing happened to me. Now there is no option for colour-printing in the settings. I have tried several times to reinstall and update the drivers, but still no poosibility to print in colour. Can anybody help?

[AgnesCecilia]

Problem solved by uninstalling and reinstalling one more time.