wont print

[printerwtf22]

There is enough ink supply. The printer is recognized when I send items through the wifi. I have aligned it several times and cleaaned print heads but it still prints blanks. 

[Alden4]

Hi @printerwtf22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7855 All-in-One Printer is recognized and receives print jobs but only prints blank pages, the issue could be due to several factors. Since you’ve already aligned it and cleaned the printheads, here are further steps to try.

Perform a Hard Reset:

1. Turn off the printer and unplug it from the power source.
2. Wait for about 60 seconds.
3. Plug it back in and turn it on.

Check Ink Cartridges:

• Verify Cartridge Authenticity: Ensure you’re using genuine HP ink cartridges. Non-genuine cartridges may cause issues.
• Reinsert Cartridges: Remove and reinsert the cartridges to ensure they’re seated correctly.
• Inspect Cartridges: Check for ink leaks or physical damage on the cartridges. If damaged, replace them.

Update Printer Firmware:

Outdated firmware can cause operational issues.

1. Go to the HP Support website.
2. Search for your printer model and download/install the latest firmware.

Clean Printheads Thoroughly:

Even after cleaning through the printer's menu, there could still be clogs.

1. Access the printer's control panel.
2. Go to Settings > Maintenance > Clean Printhead.
3. Repeat the process up to three times if needed.

Run a Print Quality Diagnostic Report:

1. From the printer's control panel, select Settings > Reports > Print Quality Report.
2. Analyze the report for any missing colors or streaks.
   • If any issues are detected, it might indicate deeper clogging or cartridge issues.

Check Printer Software and Drivers:

• Update Drivers: Ensure the latest drivers are installed on your computer.
  • Visit the HP Support Page to download updated drivers.
• Reinstall Drivers: Uninstall and reinstall the printer software to fix any communication issues.

[Alden4]

Verify Paper Settings:

Incorrect paper settings may cause blank printing.

1. Ensure the paper type and size match what you’ve selected in the print dialog.
2. Check the tray settings on the printer.

Reset the Printer to Factory Defaults:

1. Access the printer menu.
2. Go to Settings > Printer Maintenance > Restore Defaults.
3. Confirm to reset.

Check for Air in Ink Lines (if applicable):

For printers with visible ink lines (like in some Instant Ink systems), check for air bubbles. If you find bubbles, they may need to be purged.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support