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HP Recommended
HP Envy 5660
Microsoft Windows 10 (64-bit)

I have a yellow triangle that shows up in the bottom right corner of my screen--in the system tray--on top of the blue HP question mark.   I can't get rid of it.   It's the same thing every time--there are two errors (Windows and iOS) telling me that my printer isn't on the network.

 

My printer works fine.   It will scan, copy, print and send emails.   There isn't a problem.   It's true that I turn it off for several days at a time, but I hate to waste the energy.

 

I have followed the instructions in the Windows message three times.   The triangle returns in an hour or a day.   I dislike receiving the messages on iOS, since I don't use that system on a Windows computer.

 

This triangle has been present--continuously--for the last six weeks, as I've just tried to ignore it, since there seems to be nothing wrong with the computer and a diagnostic printout tells me the computers email address and says that things are fine.   The way I use my printer, it works great!

 

Just want to lose the triangle!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Steve3491

 

Try / Consider:

 

Click on the Blue ? to open the HP Support Assistant >

Click Settings > scroll down a little ways >

Under Choose how you would like to be notified >

UNCHECK all the little boxes > Save

 

HP Support Assistant will likely disappear from the Task Bar.

 

Poof.

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Steve3491

 

Try / Consider:

 

Click on the Blue ? to open the HP Support Assistant >

Click Settings > scroll down a little ways >

Under Choose how you would like to be notified >

UNCHECK all the little boxes > Save

 

HP Support Assistant will likely disappear from the Task Bar.

 

Poof.

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.