zone regionalization

[thelafe]

TLDR; need zone regionalization reset - new ink cartridges are z10 - previous ones are z20. Printer out of warranty so unable to contact customer support.

Printer: HP Officejet Pro 8600 Plus

I purchased my printer while I was in the Navy in Japan. I haven't needed new ink until now, and have found out that the ink cartridge says z10 on the new ones and z20 on the old ones.

I read that I could contact HP to have them do a zone regionalization reset, but am unable to contact them directly due to the printer being out of warranty. I also tried using the serial number located on the ink cartridge, which I just purchased, and it says that is out of warranty as well.

How do I contact HP to do a zone regionalization reset if the ink I just purchased is saying it's out of warranty?

[TEJ1602 · Accepted solution]

@thelafe, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[thelafe]

Heya thanks for such a quick reply. I was able to get through to a tech after disputing the warranty, and got a case number (which was needed to reach tech support). The call took over two hours, but after working with them I was finally able to get the codes to reset the zone to z10 (US and Canada).