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‎11-20-2017 03:56 AM - edited ‎11-20-2017 03:57 AM

HP Recommended
Product: Samsung CLP-315W
Operating System: Microsoft Windows 10 (64-bit)

Recently my Samsung CLP-315W laser printer has started printing with a faint echo of the image about two thirds further down the page (with the echo of the bottom of the image rolling over onto the top of the page).

 

I have run all the basic checks and looked inside to make sure that everything appears clean.

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2017 11:52 AM

HP Recommended

According to the measurements this sounds like the drum unit is not getting cleaned or discharged properly.Maybe check the status of the drum,but i think replacing the unit will solve your problem.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

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4 REPLIES 4

‎11-26-2017 11:58 AM

HP Recommended

Let me try and help.This image repeating can come from the drum unit or from the fuser unit,Depending on the distance between the image that is repeated you can determine the drum or the fuser unit.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎12-03-2017 11:27 AM - edited ‎12-03-2017 11:29 AM

HP Recommended

Hello and thank you for your reply.

 

On an A4 sheet of paper, the echo image is about 19cms further down the page - so a shift of about two thirds of the length of the paper, putting the echo of the bottom of the image back at the top.  Does this info help diagnose the problem, please?

Was this reply helpful? Yes No

‎12-03-2017 11:52 AM

HP Recommended

According to the measurements this sounds like the drum unit is not getting cleaned or discharged properly.Maybe check the status of the drum,but i think replacing the unit will solve your problem.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎12-04-2017 03:41 PM

HP Recommended

Thanks.  Probably it is time to get a new printer.

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