Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't get Samsung Easy Document Creator to scan, used version of CD, tried to download and it won't

HP Recommended
Samsun Xpress C460W
Microsoft Windows 10 (64-bit)

I have recently purchased a new HP PC, currently, I’m having problems with the functionality of my Samsung printer (Xpress C460W) after installing it via plug and play.

After the plug and play installation, the Samsung Printer Experience appears on list of apps. Whilst I can print ok, and it displays the toner levels, there is no functionality to scan.

To be able to scan I have to go through a convoluted process via the Control Panel and the “add printers” page write clicking on the installed printer icon. It will only allow single page scans saved to either png, bmp or jpg formats.

From the CD that came with the printer I installed the Samsung Easy Document Creator, which I used successfully on my old PC. After doing this, the scanning function was not available, and I also lost the functionality of the Samsung Printer Experience.

I have tried to download the Samsung Easy Document Creator from your support website, but it seems not to download and the error “can’t reach this page” is displayed.

I also tried to download drivers from your website, in case they needed updating, the same error message was displayed.

Could you please advise how I can download the Samsung Easy Document Creator with full functionality or alternatively advise how I can scan one or multiple documents to a PDF file.

Level 15
Level 15
838 831 82 442
Message 2 of 2
Flag Post
HP Recommended

Hello @AdrianDerby ,
Welcome to the HP Support Community!


The ftp page was unavailable for a short time. Try again now.

Samsung Easy Document Creator 


Hope this helps! Keep me posted.

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation