• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎09-24-2020 09:28 PM

HP Recommended
Product: Samsung Xpress M2830DW
Operating System: macOS 10.15 Catalina

I reset my SyncThru Web services password for my Samsung Xpress M2830DW printer and now I can't login. How can I do a factory reset to change the the password?

 

What is the maximum size password SyncThru Web Services allows? Does it truncate long passwords? I used a long password and now it doesn't work. I use a password manager, so there is not a typing issue.  When I updated the password it didn't complain. There was no indication it was too long.  Does it have any restrictions on special characters? I have used them in the past without any problem.

 

Thank you

Category:
2 REPLIES 2

‎09-25-2020 05:58 AM

HP Recommended

Hi,

Please check below support document on this matter:

https://support.hp.com/us-en/document/c05591645

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-28-2020 08:36 PM

HP Recommended

Shlomi,

  Thank you for the quick response. I followed the directions in the article, but do not believe my network settings were cleared, because my printer automatically reconnected to network. The default login did not work. Besides trying again, any other suggestions? 

 

Regards,

Rich

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.