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‎09-24-2020 09:28 PM

HP Recommended
Product: Samsung Xpress M2830DW
Operating System: macOS 10.15 Catalina

I reset my SyncThru Web services password for my Samsung Xpress M2830DW printer and now I can't login. How can I do a factory reset to change the the password?

 

What is the maximum size password SyncThru Web Services allows? Does it truncate long passwords? I used a long password and now it doesn't work. I use a password manager, so there is not a typing issue.  When I updated the password it didn't complain. There was no indication it was too long.  Does it have any restrictions on special characters? I have used them in the past without any problem.

 

Thank you

Category:
2 REPLIES 2

‎09-25-2020 05:58 AM

HP Recommended

Hi,

Please check below support document on this matter:

https://support.hp.com/us-en/document/c05591645

 

Regards,

Shlomi



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‎09-28-2020 08:36 PM

HP Recommended

Shlomi,

  Thank you for the quick response. I followed the directions in the article, but do not believe my network settings were cleared, because my printer automatically reconnected to network. The default login did not work. Besides trying again, any other suggestions? 

 

Regards,

Rich

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