Hp Omen 17 has stopped connecting to mobile phone

[Bolitho1]

Laptop has decided not to communicate with my Galaxy A12; it used to do it quite happily.

It will charge through the USB cable through any of the USB ports but will not register for any data.

The phone does not show up anywhere in Device Manager/USB controllers although it used to.

I have tried using a brand new USB cable but no change.

If I plug the phone into my Samsung tablet it works fine, charging and data.

I have tried updating USB drivers but the system says that the best drivers are already installed.

If I plug the phone in, the laptop makes the appropriate noise but no prompt boxes appear and I cannot find it anywhere on the laptop.

Thanks for any assistance.

[Bolitho1]

Well, huge amount of help there.

After much faffing about on my own it would appear that none of the USB ports are working; not charging and no data communicating.

Any ideas anyone?

[praveenbv]

Hi@Bolitho1,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

It's setting on the mobile INK

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Bolitho1]

Hi.

It is not the phone setting as it connects fine to my tablet.

The laptop will not connect to anything through the USB ports and will not charge anything either.

[Bolitho1]

Also just discovered that the printer has vanished from the laptop and it will not re-install the drivers.

So it looks like I have lost drivers for the USB ports and the printer and cannot reinstall them as they are not being downloaded.

I thought about doing a System Restore but it only goes back as far as the 22nd December.

I can't use my back up hard drive as it connects via USB......

[praveenbv]

Hi@Bolitho1,

Printer drivers need to be re-installed drivers or if using HP smart download from the Microsoft stores.

[Bolitho1]

It will not download the printer drivers.

What is causing the loss of the USB ports?

[praveenbv]

@Bolitho1,

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team