I receive message "I/O error while communicating with the device"

[Tassos1]

Today I received the below error message while trying to use my Samsung scanner model Xpress M2675F.

"I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on and wait while it warms up."

For the past one year it has been working perfectly. The problem appeared just today. I think that a couple of days ago my laptop performed a windows update. I do not know if the issue is there.

Please help

[mdsest]

Same problem here. Happened two days ago. As suspected, we can pinpoint to windows update..

Waiting for the solution.

[David1951]

I am having exactly the same issue since a windows update.  Is there a fix for this?

[Doug_FTW]

Same problem as above.  Went to HP Scan Doctor and updated/downloaded drivers.  Still no luck at all. Same message. Unable to scan, and I use my scanner several times a day.

Hope there is help coming soon!

[Tassos1]

I have also went back to a restore point prior to the latest windows update a couple of days ago. Still the same problem

[Kompera]

Same problem here; reinstalled all the drivers twice, upgraded firmware, disabled antivirus/firewall..nothing..

The printing option works, only the scanner has this problem..so..no issues with the USB cable.

Yoi can scan only with this possibility: control panel/harware and sound/devices and printers/right click on your samsung printer/start scan.

I have windows 10 and the printers is Samsung Express M2675F.

[Millerich]

Here's a new one.  I initially got the error.  I messed around with updates and who knows what... and got it to scan 3 pages.  I then started getting the error once again and am once again at a standstill...  Windows 10 is NOTHING but IRRITATING!!!  I HATE it!!

[Szmooz1]

I have a client with the same issue where her Samsung Express MFD gives us an I/O error when trying to scan.

I rolled back the security updates that were applied to Windows 10 build 1809 with no success.

I decided to roll her Windows 10 to the previous build (1709) and after it completed, the scanner started working again.

Hope this resolves everyone else's problem.

Also, I changed her from 'Current Branch (Targeted)' to just 'Current Branch' for build upgrades.

Targeted gives you the feature and cabalities upgrades while the standard 'Current Branch' focuses on just security and stable fixes to the OS.

[Millerich]

The adventure continues...  I went to the Samsung Support/Download page and downloaded the SCANNER driver.  I now have the scanner back...  Go figure...

[Tassos1]

I have done the same, downloaded the scanner drivers. No luck. The problem is still there