• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
CLX-6260FW
Microsoft Windows 10 (64-bit)

 

Hello everybody,

 

I have 2 printers Ssmsung CLX-6260FW here. I have been getting the same error message for a long time with both printers: C5-1710. No matter what I try to fix the error, the error remains.

I have already made the following attempts

 

a) I already have 4 of the ITBs ... All attempts to exchange were in vain
b) The cross-swap from one device to another was also unsuccessful.
c) I also performed the memory reset + restart of the printer in maintenance mode.

 

I am at a loss and suspect the error in the technical area ...

 

I don't want to buy another ITB again only to find out that the error persists despite the new ITB ....

Does anyone have any further ideas or tips, advice on how to get the error fixed ...?

 

Many thx´s for for help and any posting...

Marcus

3 REPLIES 3
HP Recommended

That error is a home position error. Only noted troubleshooting in the service manual is to change the ITB. As you have already tried another belt then problem is most likely in the printer itself. If you can obtain a service manual there are test routines that can be run to confirm if home sensor is working.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hello Repairatrooper,

 

 

Thx´s so lot for fast answer, but which test did you meen for check the ITB belt by the maintenance mode.... I found only the memory reset or is it concealed in the the deep menu of the maintence mode.... But where....?

 

Gives ther a manuel (pdf) for the maintenance menu...?

 

Thx´s

 

Marcus  

HP Recommended

Sorry, my NDA (non-disclosure agreement) as an HP tech precludes me sharing non-public data. If you search around you may find someone that has posted the manuals.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.