• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎08-28-2020 11:02 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Hello out there! I'm trying to install print drivers on my device.  It is a Galaxy Book 2.  It is an interesting device, a tablet/laptop.  It has a snapdragon (mobile) processor, but runs Windows 10 64 bit.  When I download the 64 bit driver package, the installer tells me that it is not compatible with the system, and to download the 32 bit version.  When I download the 32 bit version, it starts the installation process, but then runs into an error that says:

 

"Call to DriverPackageInstall returned error -536870347 for package 'C:\Program Files (x86)\HP\HP OfficeJet Pro 8720\DriverStore\YetiV4\hpygid20_v4.inf': The 32-bit version DIFxAPI does not work on Win64 systems. a 64-bit version of DIFXAPI is required.

 

It looks like I need a 32-bit installer, but 64-bit drivers.  Any help on this would be appreciated.  This is needed because, while I can print with the HP Smart App on this device, without the drivers, it often prints with missing letters.

4 REPLIES 4

‎08-28-2020 12:02 PM

HP Recommended

Hi,

The Samsung Galaxy Book2 uses an ARM64 processor.

 

The HP Software can be installed on 64-bit (Intel) or 32-bit (AMD) processors, it is not compatible with an ARM64 architecture, for an ARM processor you may only install the HP Smart app, not the Basic or Full HP Software.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-28-2020 12:56 PM

HP Recommended

Ok, so as I suspected, the drivers aren't compatible with the CPU architecture. I have the HP Smart App already, and I can print and scan with it. However I get missing letters when trying to print. Any solution for that?

 

Was this reply helpful? Yes No

‎08-28-2020 03:37 PM

HP Recommended

Hi,

Please print and evaluate a Printer Status Report:

https://support.hp.com/id-en/document/c04939903

 

Can you see any quality problem with any of the printed colors?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-28-2020 03:50 PM

HP Recommended

Nope, everything looks fine.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.