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‎09-10-2024 01:48 PM

HP Recommended
Product: Samsung MultiXpress SL-M5370LX Laser Multifunction Printer
Product: Samsung MultiXpress SL-M5370

Hello @ all, 

 

I've thoroughly reviewed all available documentation related to the recovery process, and the only file I can download from the support website is the firmware titled Samsung_M4370_5370_Series_V5.H6.01.HDS.

 

However, I’m unable to locate the specific recovery file mentioned in the documentation, M537x_M437x_EVxx.xx.xx.xx_FSxx.xx.xx.xx.xx_HDD.zip

 

I recently replaced the hard drive in my printer with an exact match, but I can’t proceed with the restoration because I can't find this recovery .zip file. Additionally, the FTP link provided in the documentation (ftp://ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery) seems to be broken.

 

Could someone please help me locate this file or guide me on how to complete the recovery process? Any assistance would be greatly appreciated!

 

MOKELE

Thank you in advance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2024 02:05 PM

HP Recommended

I will send you some links once a moderator has enabled private messaging on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎09-10-2024 02:05 PM

HP Recommended

I will send you some links once a moderator has enabled private messaging on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-10-2024 04:49 PM

HP Recommended

I have sent you a private message. Check the envelope on the upper right next to your avatar.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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