cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
2,218
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

Samsung M2020W Laser Printer
macOS 10.13 High Sierra

I am trying to update the firmware on my newly purchased Samsung M2020W laser printer.  I go thru the HP website to pick up the firmware.  The support page recognizes my computer as a Mac with the correct OS.  I click download and get M2020W_V3.00.01.20.hd, usblist2.exe, and a pdf with instructions.  The instructions say: 

 

How to update the firmware using a USB cable.

1. Make sure that the machine is connected to the PC with a USB cable. 2. Drag the firmware file(*.hd) and Drop down it on usblist2.exe.

And then, firmware update will be started automatically.

3. The firmware update will start.
Once the firmware update is complete, the machine will be rebooted automatically.

 

usblist2.exe is not an executable file on MacOS.  These seem to be instructions for Windows.  Step 1 says to make sure the machine is connected to the PC.

5 REPLIES 5
Highlighted
New member
3 3 0 1
Message 2 of 6
2,020
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

Go to samsungprinter/ URL and login to the "syncthru web service". The default credentials are username:admin and password:sec00000.

 

In the maintenance section there is an upgrade wizard, just load the *.hd file there.

 

It will upgrade.

 

Cheers

Highlighted
New member
1 1 0 0
Message 3 of 6
1,638
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

What exactly do you mean by goto Samsugn printer/url?

0 Kudos
Highlighted
New member
3 3 0 0
Message 4 of 6
1,144
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

He means IP address. Mine is like:
http://10.0.1.15/sws/index.html

You can only find the "Update Firmware" when you are logged in. So login first.

I tried 16.10.2019 "M2020_V3.00.01.24.hd" but he gives me an error.

Same for "M2020W_V3.00.01.23.hd": Datas invalid.

0 Kudos
Highlighted
New member
3 3 0 0
Message 5 of 6
1,137
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

My Samsung M2020 Printer is printing crazy stuff on tons of paper after upgrading to macOS Catalina 10.15.

So: What now?

0 Kudos
Highlighted
New member
1 1 0 0
Message 6 of 6
956
Flag Post
HP Recommended

Samsung M2020W firmware update on MacOS

SAME HERE - i've downloaded and reinstalled the driver - no joy.

my HP inject works perfectly.

 

0 Kudos
Tags (1)
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation